Losing devices that are logged into your Viber account.

Sharing your Viber login credentials with multiple employees.

This means that you don’t have to worry about: Why? Viber tickets are stored in a shared universal inbox that can be accessed by every support agent.

Answering Viber messages through LiveAgent is more secure.

With LiveAgent’s reporting feature, you can easily segment your data by performance over time, by agent, department, or channel. For example, If you want to know how many Viber queries have been solved at first contact in the past month, simply generate a report.

It can improve your customer support and satisfaction by providing real data insights.

It can help you provide more personalized responses thanks to our built-in CRM that’s on hand whenever you’re answering Viber messages through LiveAgent.

It can help you provide faster support through advanced tools like canned messages.

LiveAgent’s Viber integration can save you both time and money as your agents will spend less time monitoring devices.

How can your business benefit from the integration? Check out how it works in this detailed video tutorial. If you’re wondering whether your customers will be able to tell that you’re using an external tool to answer their Viber messages, the answer is no. What does it look like/how does it work in practice?

Thanks to LiveAgent you can easily view past conversations and assign them tags instead of having to search through your phone without a clue.

Archiving and organizing past Viber tickets.

Answer your customer’s inquiry via your LiveAgent dashboard, and they will receive the response on their Viber app. As mentioned above, there’s no need to have any other devices on hand.

Responding to Viber text messages through the LiveAgent dashboard.

There’s no need to monitor your smartphones or desktop app for new messages.

Receiving Viber text messages and converting them into tickets.

LiveAgent’s Viber help desk software integration will be capable of:

We’ve compiled a list of the integration’s core features, to give you an idea of how using Viber for customer service can improve your team’s productivity and increase customer satisfaction. Viber messages in LiveAgent What can you do with the integration?

Viber web client